Trying to decide which roofer in Burlington, Greensboro or the wider Piedmont Triad to hire? It's a tough decision, and one that's worth doing your homework on. Your roof protects everything underneath it, so the contractor you pick matters just as much as the shingles they install. Before you sign anything, here's what to look for in a roofing company.
1. Ask About Years in Business
Longevity says a lot. A contractor who has worked out of the same location for years has a reputation to protect and a track record you can check. Be cautious of fly-by-night operators — disreputable crews sometimes scam homeowners, then disappear and resurface later under a new name.
Look for a trusted, established company with years of experience, strong reviews and a solid reputation in your area. Redeem Roofing & Construction has been a family-owned fixture in the Triad since 2016.
2. Ask About License and Insurance
Roofing is dangerous work performed high off the ground, so proper insurance isn't optional — it protects you from liability if something goes wrong on your property. A reputable roofing contractor will have no problem supplying you with proof of the proper licenses and insurance. If a company hesitates or makes excuses when you ask, treat that as a red flag.
3. Check Previous Work
Online reviews are one of the best windows into how a contractor actually operates. A stray negative review here and there is normal — no company is perfect. What matters more is how the company responds to that criticism, because it tells you how they'll treat you if an issue ever comes up.
Ask to see before-and-after photos of completed projects, too. A roofer proud of their work will be glad to show it off. You can browse our own customer reviews and project gallery to see the quality for yourself.
4. Get Three Estimates
Gathering a few estimates gives you a realistic sense of what your project should cost. As you compare, be wary of a bid that comes in dramatically lower than the rest. A low-ball estimate may sound great at first, but it can lead to surprise fees later — or corners cut on materials and workmanship. The goal is fair, transparent pricing, not just the cheapest number.
5. Get It in Writing
Any agreement involving your money should be documented. A reputable contractor will walk you through the financial terms in detail so you understand exactly what you're committing to before work begins — scope, materials, timeline and price. If it isn't in writing, it isn't a commitment.
6. Find Out Who Your Point Person Is
Before the project starts, find out who your main contact will be from start to finish — often the foreman or project manager. Make sure you have their direct phone number and email so you always know who to call with a question. Clear communication is one of the biggest differences between a smooth project and a stressful one.
7. Find Out About Unplanned Repairs
Once the old roof comes off, a crew sometimes finds problems that weren't visible from the ground — like rotten or moisture-damaged decking underneath. A trustworthy contractor will tell you about these discoveries promptly, explain why the extra work is needed and get your approval before moving forward, rather than springing it on you at the end.
The right roofer answers your questions openly, puts everything in writing and treats your home like their own.
Doing this homework up front saves you headaches — and money — down the road. If you're weighing a roof replacement or need a roof repair in Burlington, Greensboro, Winston-Salem or anywhere in the Triad, we're happy to answer every one of these questions and more. Request your free, no-obligation estimate and let's talk about your roof.